Think. Plan. Thrive.

Are you making the most of
customer conversations?

Create better experiences
through conversational
customer support and marketing.

 
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Conversations with business impact.

Conversation is the best way to build relationships. And more and more, your customers expect it wherever they are, whatever they need.

We help you to use conversation to create great experiences. We help you to use automated chat and conversational AI to enhance the relationships you're already build. We apply it quickly. Then support you and your team to grow.

Our projects often use marketing channels like Facebook or Twitter - to automate the conversations your customers are dying to have on-demand. We also consider what’s behind the scenes - in social and customer case team, to make conversation easier and more human.

 

Why use conversation?

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Optimise customer support

Reduce agent call volume. Answer customer requests instantly and automatically. Analyse data and guide your people through complex procedures.

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Boost Engagement

Instant messaging creates unique customer relationships. Put your company where your customers are already talking many times each day.

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Increase conversion

Guide purchases. Enhance service and increase upsell opportunities. Convert consumers into more customers faster than ever.

 

in partnership with

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Our clients and partners

 
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Superpowers for customer focused businesses.

We work with brands in travel, hospitality and retail to create outstanding customer experiences.

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Travel & Mobility

From planning journeys to finding facilities in airports, hotels and cities. Help your customers to discover new things. Book and buy. And keep them updated with the latest service and product updates.

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Hospitality

Transform your guest experience by upgrade ‘customer services’ to ‘concierge’ . Build personal interaction into every part of the customer lifecycle - from discovery to purchase, check in to retention.

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Retail discovery

Sometimes you just need an expert opinion. We help retailers to guide purchases through simple, quick discovery by asking the right questions.

 
 
 

Case study: GreatPlace

Find a great coffee in 15 seconds.

London is a city of opportunity. But with so much choice, finding a great place for a meeting takes research, time and local knowledge.

We launched GreatPlace this year to tackle this problem. It serves London's startup and business community, helping them to make meetings better by suggesting places for coffee or cocktails from a hand-picked list of venues.

In our first month's trial:

  • 🚀 Acquisition: 1000 users in the first month.
  • 🚀 Retention: Used on average 4x per month.
  • 🚀 Value: > 50 conversations with prospective clients.
greatplace
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"A sense of possibility and enthusiasm characterises Think Plan Thrive's approach, and their work."

Catherine Nalty, Head of Office for Disability Issues, DWP.

 
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How we work.

We run all of our projects as sprints. It means we need just two weeks to help you to explore opportunities to make the best impact, create a plan and to create a prototype ready to test with your customers. We’re there to support you after too, helping you to gain insights from tests, to build, integrate and support a fully-fledged, validated solution.

 
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Assess.

A tailored project approach.

We work with you to set the project objectives. We gain insight from your market, customers and your people.

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Sprint.

A prototype and a plan.

A collaborative two-week sprint to develop ideas, test and iterate conversational prototypes and build a plan for scaling.

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Grow.

Conversational excellence.

Support to grow from prototype into a product. We work with you to build, market and operate the new product.

 
 

Let’s chat chat.

We’re working with leading brands to build better experiences using chat.

Get in touch to discuss the latest case studies from your industry. To chat through your thoughts. Hear some of ours. And find a way to make extraordinary things happen in no time at all.

 
 
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